Tips and Rules

Rules

General

  • For security reasons, please limit personal belongings brought into the museum.
  • All bags will be inspected.
  • No food, beverages, candy, or gum allowed.
  • No firearms allowed.
  • Proper attire and footwear are required.
  • Segways, shoes with wheels, and hoverboards are prohibited.
  • Cell phones should be silenced.
  • A responsible adult must remain with children while visiting Mrs. Lincoln’s Attic.
  • No late admittance to theater presentations.
  • The Museum is a smoke-free facility.
  • No pets allowed. (Service animals permitted under ADA are welcome.)
  • No refunds or exchanges on Museum Admission.
  • The Museum reserves the right to refuse admittance.

Photography/Videography

  • Photography guidelines are posted at entrances of exhibits and theaters.
  • Flash photography is allowed only in the Plaza and Mrs. Lincoln’s Attic.
  • Non-flash photography and videography are allowed in Journey 1, Journey 2, Illinois Gallery and the Treasures Gallery (unless otherwise posted).
  • Photography and videography are prohibited in the two theaters.
  • Selfie sticks are prohibited.

Helpful Tips

Comfort and Convenience 

  • Everyone loves a deal and we encourage you to view our current promotional discounts.
  • Wristbands serve as admission and allow our guests to exit and enter the Museum throughout the day if needed.
  • The best days to visit are Sunday and Monday, due to lower attendance.
  • Bring a light sweater or jacket because the Museum is a constant 70 degrees.
  • The Museum is equipped to accommodate guests with disabilities and assist with special needs.
  • Mrs. Lincoln’s Attic is the place designed specifically for our young guests with period toys and costumes for interactive play.
  • Groups of 15 or more receive a discount and must book in advance through the Springfield Convention and Visitors Bureau.

Navigation and Timing

  • Guests spend an average of 2–2.5 hours visiting the Museum. (Last ticket sales are at 4:00 p.m. and we close at 5:00 p.m.)
  • The Museum is self-guided, but our dedicated staff and volunteers are ready for any questions that arise.
  • Journey 1 – The Pre-Presidential Years walkthrough exhibit takes 15 – 20 minutes
  • Journey 2 – The White House Years walkthrough exhibit takes 30 – 40 minutes.
  • Ghosts of the Library is a nine-minute presentation
  • Lincoln’s Eyes is a 17-minute presentation.
    • This presentation does contain strobe lights and special effects.
Civil War battle depiction
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